Past Due Bills
California Senate Bill 998, effective February 1, 2020, established new requirements for residential water service termination for non-payment of a water utility bill. The Mid-Peninsula Water District has created a Residential Water Service Termination Policy to comply with these requirements.
Residential Termination Policy - Effective December 1, 2024
Resolution 2024-24 Adopting Update to the Water Service Termination Policy - November 21, 2024 (PDF)
Ordinance No. 121 Amending MPWD Water Service Ordinance No. 103 regarding Termination of Water Service – January 23, 2020 (PDF)
Section 116918 of the California Water Shutoff Protection Plan requires an urban and community water system to report the number of annual discontinuations of residential service for inabilty to pay on the water system's internet website and to the Board.
*The total number of disconnections are reported to the Board each month and are included in the ASM report. Water service is restored once customer payment has been received and/or a payment plan has been established.
Residential service connections that had water shut off once during the year due to failure to pay:
2025 - 3 residential customers (through January 31, 2025)
2024 - 39 residential customers
2023 - 20 residential customers
Fees Effective January 1, 2019
* Only applies to credit card or debit card payments. This fee is waived if you use your bank account information for payment instead. All fees are charged to the next billing statement.