Privacy Policy

Mid-Peninsula Water District (MPWD) is committed to the privacy of our customers, and we make every reasonable effort to protect the information they provide to us. This Privacy Policy (Policy) may be amended from time to time and notices of amendments will appear at the bottom of this Policy.

The information we receive depends on what you do when visiting our site or other online services. You provide personal information to us, if at all, on a voluntary basis. In addition, we may receive aggregated information about users as a whole. By continuing to access or use our websites, products, or services, you acknowledge that you have reviewed and agree to the provisions of this Privacy Policy, including periodic changes.

Personal Information Collected


Personal information that may be collected may include first and last name, e-mail address, phone number, service address, mailing address, customer account number and any comments, feedback or inquires that you send to us.

Aggregated Information Collected

We may receive certain types of information about general activity at the MPWD's website. This does not include personal identifying information, but may include how many times the website is visited, what pages or search terms are frequently requested, what domain names (e.g., "google.com") visitors are coming from, and the date and time of each visit. This information is gathered and compiled into an aggregate form for statistical analysis and reporting. These reports track activity overall rather than on an individual level.

Use of Information

The personal information you voluntarily provide is used to fulfill your requests. The comments, feedback or inquiries that you provide to us will be used to provide customer service and facilitate business between MPWD and its customers. MPWD does not sell, trade, or rent your personal information to anyone, or disclose personal information except in the following instances:

  1. When you pay your bill online, MPWD provides your personal information to third parties for the purpose of processing your payment only. For example, MPWD currently partners with Springbrook Holding Company, LLC. (Springbrook), which provides online bill payment services. Springbrook collects your personal information when you use the online bill payment services, and MPWD has access to some of this information to service your account, among other things. Springbrook's collection and use of your personal information through the online bill payment services is governed by its privacy policy, accessible here: https://midpeninsulawater.merchanttransact.com/PrivacyPolicy.
  2. Where disclosure is necessary to protect our legal rights, enforce our terms of use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons.
  3. When law requires disclosure. Please note that comments, feedback or inquiries that you provide may be considered a public record once you provide it and may be subject to public inspection and copying if not otherwise protected by federal or state law.

Because aggregated information does not include personal identifying information, we cannot use aggregated information to identify you. Rather, we use aggregated information to help determine things like which areas of MPWD's website are most visited, based on traffic to those areas, peak traffic hours, etc. This helps us continue to build a better website for you. We may disclose aggregated data to third parties or include it in public records.

Disclaimer

This site contains links to other sites. MPWD is not responsible for the content or privacy practices of these sites.

Services Provided through Third Party Vendors

From time to time, MPWD may work with third party vendors or consultants that provide services to consumers or the general public that may relate to or work with the services provided by MPWD. These third parties may collect your personal information when you choose to use their services, such as your first and last name, e-mail address, phone number, and credit card number. These third parties' collection and use of your personal information is governed by their respective privacy policies.

For example, MPWD currently partners with Twilio Inc. (Twilio), which facilitates MPWD's News Flash text messages that communicate urgent service alerts and emergency information. Twilio collects your personal information when you use the News Flash system, and MPWD has access to some of this information to service your account, among other things. Twilio's collection and use of your personal information is governed by its privacy policy, accessible here: https://www.twilio.com/en-us/legal/privacy.

International

This Policy is intended to cover the collection of information through the site from residents of the United States. If you are not a resident of the United States or are visiting our website from outside the United States, and submit any of your personal information through the site, please be aware that your information may be transferred to, stored in, or processed in the United States. The data protection and similar laws of the United States may be different than those in other parts of the world.

Kids: An Important Notice

In keeping with the Children's Online Privacy Protection Act, children under 13 years of age must have permission from a parent or legal guardian before providing personal information as described above. If you are under 13 years of age, you must obtain parental consent to register or to submit comments, feedback or inquiries. MPWD will not knowingly receive personal information from children less than 13 years of age who have not received prior parental consent. any personal information from a child stored by MPWD will be deleted upon written request from the child's parent or legal guardian. Deletion requests should be addressed to:

Mid-Peninsula Water District

Attn: Webmaster

 1075 Old County Road, Suite A

Belmont, CA 94002

If you have any additional questions or concerns about our privacy policy, please Contact Us.